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Information and Terms and Conditions

 We want to make your shopping experience “hassle free” and "safe". Our site is specifically designed to make this process as straight forward as possible. However, you need to know a little more about the buying process, our terms and conditions of sale and your rights when buying from us.

The following will hopefully answer any questions you may have as well as laying out our terms and conditions of sale.

Placing an order with us confirms your agreement to our terms and conditions as set out below.

Dispatch and Delivery

We endeavour to dispatch orders within 1 to 2 working days upon receipt of cleared payment from Monday to Friday except UK Bank Holidays. If for any reason there is any delay we will inform you as soon as we possibly can.

All items shown on this website are "in stock" unless otherwise indicated by a “Sorry Out Of Stock” displayed alongside the product description.

All items are dispatched within the UK via Royal Mail.

All orders under 2 Kgs in weight will be sent by Royal Mail and orders of 2 Kgs and over may be sent by Royal Mail Standard Parcels (3 to 5 working days delivery) dependant on size.

Delivery Charges

All prices shown on the website are in pounds sterling and are inclusive of any UK taxes. Delivery charges are not included in the products published price and will be added to you invoice on completion of you order.

However, the delivery cost is clearly shown when you view the shopping cart

Confirmation of Order

On checking out you will receive an email confirming your purchase together with information regarding payment and delivery. If for any reason you do not receive this email within 12 hours then please get in touch with us.

Damaged Goods

Goods damaged or proved faulty in transit will be replaced wherever possible or alternatively a full refund will be made. Please notify us immediately of any such occurrence.

Your Right to Cancel

Under UK law you have the right to cancel your order within seven working days after the day the goods were received. If you do decide to cancel you should notify us of your intention by Email. The goods must be returned to us unused and in their original packaging and at your own expense. We will make a full refund to you within 30 days of receipt of the returned goods.

Returns and Refunds

In addition to your statutory rights within the UK, if for any reason you are not satisfied with your purchase then you may return them to us within seven working days of receipt of delivery. Provided the goods are returned in unused, original condition and are carefully packaged, a full refund less our original delivery charges will be made within 30 days of receipt of the returned goods.

In the interests of hygiene we cannot issue refunds on return of earrings if they have been worn.

This "returns and refunds" policy in no way affects your consumer statutory rights.

Complaints

We truly hope that you don’t, but should you have any complaints please contact us in confidence by Email giving details of your complaint and your suggestion of how we can resolve the situation. We will act as quickly as possible to rectify any problem you have with our goods or services.

Measurements

All measurements given on this website are approximate although we do try to describe our products as accurately as we can.

Our Right to Cancel

Although extremely unlikely, Creative Crystals reserve the right to cancel any order within 48 hours of placement. Notification will be given by email as soon as possible and a full refund (including postage) will be issued.

Creative Crystals Website Pictures and Product Descriptions

All pictures and product descriptions held on www.Creative-Crystals.co.uk are the sole property of Creative Crystals and may not be used or copied without written permission from Creative Crystals.

Allergies - Nickel and Impure Metal in Silver

Contrary to popular belief, 925 silver does not necessarily mean that it is free from impure metals. It simply means that the purity of the silver content is 92.5% - it definitely does not mean it is "nickel free".
If a person is allergic to a piece of jewellery it is usually the nickel or other metals that they are allergic to.
We do not suggest that any piece of silver or silver jewellery offered on this site is nickel free and do not offer any guarantees with regard to allergies.

If you have a nickel and/or any other impure metal allergy then please do not purchase any silver based product from this site. There are specialist suppliers who can produce items guaranteed to be free from nickel.

Disputes, Law, Jurisdiction and Language

Creative Crystals is based in England and is governed by English law. Any dispute shall be governed by and interpreted in accordance with English law whereupon the English courts shall have jurisdiction over all disputes.

This website, www.creative-crystals.co.uk , any content contained herein and any contract brought into being as a result of usage of this website (ie your purchase and our delivery) are governed by and construed in accordance with English Law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England. All contracts are concluded in English.

Any Other Questions

If you have any other questions or simply want to get in touch then please email us at sales@creative-crystals.co.uk or contact us at the following address:

Creative Crystals
61 The Piece Hall
Halifax
West Yorkshire
HX1 1RE

Tel. 01422 342671

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The Piece Hall is closed for re-development.
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